✅ Neatique Refund Policy (Ready to Use)

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Refund & Return Policy — Neatique (neatiquebeauty.com)

At Neatique, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please review our return and refund guidelines below.

30-Day Satisfaction Guarantee

We offer a 30-day return window from the date of delivery. If your product arrives damaged, defective, or you are unsatisfied for any reason, you may request a return or refund.

Eligibility for Returns

To be eligible for a return or refund, please ensure:

  • The item is unused or lightly used (tested once is acceptable).

  • The product is in its original packaging, including any accessories or inserts.

  • A valid proof of purchase (order number or email confirmation) is provided.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Products that are heavily used

  • Items without original packaging

  • Free gifts, samples, or promotional products

  • Final-sale or clearance items

Damaged, Defective, or Wrong Items

If you received a damaged, leaking, or incorrect item, please contact us within 7 days of delivery.
We will gladly offer a replacement or full refund at no cost to you.

Please provide:

  • Order number

  • Photos of the damaged or incorrect item

  • A brief description of the issue

Return Shipping

  • Return shipping costs are covered by the customer, unless the item was defective or incorrect.

  • We recommend using a trackable shipping method.
    Neatique is not responsible for lost return packages.

Refund Processing Time

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Processing time: 3–7 business days

  • You will receive an email confirmation once your refund has been completed

How to Request a Return

Please contact our support team at:

📧 support@neatiquebeauty.com

Include:

  • Your full name

  • Order number

  • Reason for return

  • Photos if applicable

Our support team will provide return instructions within 24–48 hours.

Exchanges

We currently do not offer direct exchanges.
If you need a different item, please return the original item and place a new order.

Late or Missing Refunds

If you have not received your refund after 7 business days:

  1. Check your bank or credit card again

  2. Contact your payment provider

  3. If still unresolved, email us at support@neatiquebeauty.com